常见问题

Official F1® Experiences Ticket Packages are delivered complete with your tickets, itinerary, directions, point of contact and many guides and maps to provide you with additional information for your Grand Prix™ weekend!

以下是一些常见问题，如果您对赛事活动有任何疑问，请发送邮件至guestservices@f1experiences.com联系我们。

购买

It is encouraged to book your Official F1® Experiences Ticket Packages online. The process is very simple, taking less than two minutes. Alternatively, you can fill out the form to be contacted by a dedicated Event Sales Specialist.

If a certain ticket category is available, you will be able to choose your desired quantity and add it to your cart. A ‘Sold Out' message appears for tickets that are no longer available.

It is not possible to select specific seats online. However, you can have your Event Sales Specialist make a note of your request/preference(s) or send your seating request to guestservices@f1experiences.com when ordering tickets and our dedicated Guest Services Team will satisfy your demands when possible.

After you have confirmed your order online, cancellations are not accepted. Please contact your Event Sales Specialist for cancellation policies. Should you be unable to attend the event or in the case of the event cancellation, please check the Terms & Conditions in your purchase agreement.

It is recommended that you place a new order if you wish to book additional Official F1® Experiences Ticket Packages after your original booking has been processed. Should you wish the two orders to be sitting together, please contact your Event Sales Specialist or guestservices@f1experiences.com, and our dedicated Guest Services Team will accommodate your request when possible.

Orders are not generally changeable. However, if you have a request, please contact  an Event Sales Specialist by filling out the form or calling the phone number provided for your area.

Please check with your Event Sales Specialist to learn more about what additional payment term options (i.e., split payments in increments) may be available for your desired Ticket Package and Grand Prix™.

For online transactions, your shipping and billing address must be the same.

In general, personally identifiable information about you will not be shared with third parties, excluding F1® Experiences Official Partners. Formula 1® or F1® Experiences may send personally identifiable information about you, including your email address, to other companies or people when:

  1. F1® Experiences 在征得您的同意后共享这些信息；
  2. F1® Experiences 需要共享这些信息，以便向您提供您要的信息、产品或服务；
  3. F1® Experiences 对传票、法院命令或法律程序做出回应；或
  4. F1® Experiences 发现或有理由认为您在 f1experiences.com 上的行为违反了网站的条款或条件，或触犯了法律。

View our complete privacy statement here.

Yes, for online purchases, the maximum is Official F1® Experiences Ticket Packages per transaction. For transactions of more than 10, please contact an Event Sales Specialist to book.

Please contact an Event Sales Specialist at the phone number provided for your area, and they will assist you with all of the extras!

Yes, you can contact info@f1experiences.com

Event Sales Specialists are standing by to help you with all your travel needs! Reach out by phone, email or by filling out the form and an Event Sales Specialist from F1® Experiences will contact you to help you find the Official F1® Experiences Ticket Package that is right for you.

购物车

The cart is used for storing the tickets you reserve before proceeding to the Checkout. After adding tickets to your cart, you can easily remove them or change the desired number.

Find the tickets you want, select the desired number from the ‘Quantity' drop-down, and then click the ‘Add to Cart' button.

On the cart page, there is an option to the right of the item giving you the option to remove it from your cart.

邮寄

F1® Experiences utilises DHL when shipping Official Ticket Packages for European and Middle Eastern Grands Prix™ and FedEx will be used for Grands Prix™ in the Americas. If we are unable to ship your Ticket Package to you in advance, it will be available for collection from our Ticket Office the week of the Grand Prix™.

The goal is to deliver your Official F1® Experiences Ticket Package to you at least 10 days before the Grand Prix™. If we're unable to meet this timeline, the F1® Experiences Guest Services Team will notify you in advance.

Yes. If you need your tickets delivered to an address other than the invoice address, please contact guestservices@f1experiences.com at least four weeks before the Grand Prix™, and they will be happy to assist you. For online transactions, your shipping and billing address must be the same.

For all races shipping through DHL, the European and Middle Eastern Grands Prix™, guests who have a P.O. Box in Abu Dhabi, Bahrain, Dubai, Saudi Arabia or Qatar will be able to have their package shipped.

For all races shipping through FedEx, the Grands Prix™ in the Americas, will be unable to ship any packages to P.O. Boxes.

If you have a P.O. Box outside of the few countries listed above, your Official F1® Experiences Ticket Package will be available for pickup on-site.

Stolen, destroyed or lost tickets cannot be replaced.

付款

Accepted forms of payment include credit cards and bank transfers. To pay via bank transfer, you can pay directly online without contacting anyone.

F1® Experiences' payment platform is fully secured. An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.

Our server guarantees the highest possible level of encryption currently available.

As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.

Once you have successfully placed your order by email or telephone, an invoice will be emailed to you as a PDF file. The invoice states the date the payment is due.

Please use one of the following options to finalise your order:

  • 重试，或者更换信用卡。
  • Fill out and return a credit card authorisation form (available on request from our Sales department).
  • Contact your Event Sales Specialist for assistance with the purchase.
  • 银行转账付款。
  • Contact your bank to authorise the payment.

咨询信息

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